Help Section

Find your queries here.

General questions and answers

To get started, you will probably want to upload your site and test it on a free subdomain. Please go to your control panel Subdomain Manager menu and create a subdomain on any of the domains you are allowed as options in the dropdown menu.

You will notice that a corresponding directory for that subdomain is automatically created for it at path: /home/www/ and such folder is created in the File Manager.

Please make sure you upload your web data (site) to this folder. You will then be able to address your site by typing in (note "www." won't work for subdomains).

If you do not have an FTP client yet, we recommend you download and familiarize yourself with FileZilla. Very efficient and easy to use

To establish FTP connection, please start your FTP client, type in the login details in their respective fields
FTP Hostname : All FTP Hostnames are listed in your control panel, FTP Manager menu on the bottom of the page;
FTP Username : FTP username is listed in your Control Panel, FTP Manager menu;
FTP Password : The one you have assigned to your FTP account. For the default one FTP account if you haven't changed it, the password is the same as your initial hosting account password;
If you are using a particular FTP client that also has a field input for "Remote directory", please type in: /home/www
You may find the File Manager very useful to browse over your site's files and even edit these files.

Probably the mail server you are using has blocked the welcome email we have sent you. Write us from the exact email address you used upon signup asking to resend your welcome email.

To close your free account please login to your control panel and find the Account Closure menu. There you should only repeat your username and password, write a short feedback and confirm you want the accout to be closed. If you wish to close your paid account, proceed to do so by contacting us.

This is our default index.html which is automatically added when you create a domain/subdomain into the Domain/Subdomain Manager. Upload your own index.html page to see your site's default page. Typically when you are uploading by FTP Client, its default settings may not overwrite existing files, therefor please delete this our default index.html page to upload yours..

The following PHP functions are disabled on free accounts due to system/security reasons: allow_url_fopen, fsockopen, pfsockpen, getrusage, get_current_user, set_time_limit, getmyuid, getmypid, dl, leak, listen, chown, chgrp, realpath, link, exec, passthru, curl_init..

If you can recall your username/Client ID, please use the lost password retrieval tool at our login page. If you lost your username/Client ID as well, you can simply contact us by sending an email from the email address used originally for the account registration and ask for your details. .

At first it is important to understand if the browser response is "Server not found" or it forwards to the browser's embeded search engine and response is "No results found for...". If you get these type of responses and you use a domain make sure it uses the correct NS settings . The one you should point your domain to. NS settings are listed in your Domain Manager section under NS column, after you add the domain. Next, check whether you uploaded the site to the exact folder location associated with the respective domain/subdomain. Visit your File Manager and browse in the resepective folder that corresponds to the subdomain/domain and make sure site's files have been uploaded correctly and files' permissions are 755. Important : If the subdomain/domain is loaded in the browser but then gets redirected to 404 error or to our utility domain/subdomain - the page you are trying to view most probably contains abusive word, which our filtering system prevents to be displayed as part of our security measures on the free type accounts.